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FAQ
 
Library Lending Settings
 
  • 10 books can be checked out at a time.
  • Books may be checked out for 21 days.
  • Early return is available for checked out books.
  • Renewal of a book is not available, but you may check out the book again (on mobile app or reading directly on the computer, your place should have been saved by the system).
  • 10 holds allowed at a time (realize that with the checkout limit you may have to make a decision if a bunch of your books are available at once).
  • 3 days to check out a book on hold that comes available to you.
 
Return to 3M Cloud Library Help.
 

What computers/devices are compatible?

Windows Version

 
  • Computers: Windows 8, 7, Vista, and XP (with Service Pack 3). Please note that some Windows XP computers may not have a good enough processor to run this software properly, and that Microsoft intends to stop supporting Windows XP in spring 2014.
  • Devices: should be compatible for transfer to most e-readers (Nook, Sony, and Kobo).
 
Mac Version
 
  • Computers: any with OS X 10.6 or greater. Please note that the Mac version of the software functions nearly identically to the Windows version, so there is only one instructions page for use.
  • Devices: should be compatible for transfer to most e-readers (Nook, Sony, and Kobo). 
 
Apple Mobile App
 
  • iOS 3.2 and higher iPod Touch, iPad, iPhone.
 
Android Mobile App
 
  • Smartphones and tablets that can access the Google Play Store (formerly called Android Market). If your Android device cannot interact with the full Google Play Store, you will be unable to download the app. This includes the Pandigital Nova and the Kindle Fire. These devices will need to have books loaded to them from the computer.
  • Nook Color, Tablet, and HD/HD+ -- must download app from the Barnes & Noble app store.
 
Kindle Devices - Only the Kindle Fire & Kindle Fire HD
 
  • Click here for insturctions on how to the 3M Cloud Library app on your Kindle Fire.
  • (3M is working with Amazon to allow permissions for download in the future.)
 
In Development: Windows RT App
 
  • As of January 2013, 3M affirms that an app compatible with Windows RT (the operating system for Surface Tablets and Windows smartphones) is in development. However, they are not far enough along to speculate on a release date yet. Please realize that Windows RT devices should be able to load books from the computer to the device in the meantime. 

 
Return to 3M Cloud Library Help.
 
 
How do I use this service if my device is not compatible?
If you have an Android-based device that is not compatible, go to: www.getjar.com  and download the “Freading” app. This should also work for Windows RT smartphones and Surface Tablets. If you have a regular e-reader and the 3M software will not recognize it for transfer, try to download the book manually.
 
Return to 3M Cloud Library Help.
 
How do I find a book to check out right now?

On your 3M software or mobile app:

  1. Click on the "Categories" tab.
  2. Look for a "Filter" or "Advanced Filter" button (top, right), click this.
  3. Select "Books available to check out." 

This will filter out any book that is not available to be checked out right now.  You may browse the categories from here.

 
Return to 3M Cloud Library Help.
 
Can I return a book early?

Yes. Here's a direct link to the notes on how to do this for each version of the software/app. Choose how you use 3M:

 
 
Return to 3M Cloud Library Help.
 
Do books expire on my e-reader?

Yes. Each book file is transferred with a "due date" attached. The book should not work on your device past the due date. It is automatically returned to the 3M catalog for others to check out.

Expired book files do not delete from your player automatically. If you need to learn how to delete a book from your device, click here for instructions.

 
Return to 3M Cloud Library Help.
 
How do I know that it is my turn for a hold?

3M does have an email notification system. You have to go into your account and enter your email address. You have 72 hours to check out a hold once it becomes available to you, so we recommend checking your app or software every 2 days when you are waiting on a hold. Please remember that the number of days listed for your hold is an estimate based on the number of copies the library has and the maximum checkout of 21 days. If the people ahead of you in line return the book early, the list will move faster.

 
Return to 3M Cloud Library Help.
 
I do not see my favorite author's newest book, and she/he is a bestseller, Why?

Publishers are still trying to decide how they feel about libraries purchasing digital copies of their books.  Some are not selling to libraries at all, others are being very choosy about which lending library company they will deal with, and still others only sell to libraries with heavy restrictions (extremely high prices, books that are actually "leased" and expire after a certain number of checkouts).

We are still in the process of adding content to our digital library. If you would like a suggest a title to be added to our digital library, please fill out our Suggest a title form.

 
Return to 3M Cloud Library Help.
 
Kindle Owners Message

Please realize that Kindles are more locked down than other e-readers, and no lending library can create compatibility until Amazon allows it. So far this is not the case for 3M Cloud Library. If you would like to let Amazon know that as a Louisiana resident you would like to be able to use 3M Cloud Library with your Kindle, please contact kindle-feedback@amazon.com and give them feedback.

Kindle Fire owners--you may wish to try the method that works for Android tablets to get books transferred via the computer. Click here for more information.

 
Return to 3M Cloud Library Help.
 
 
GENERAL OR ALL DEVICES HELP
 
I do not remember how to log in.

Your login information is:

Library ID or Username: your Jefferson Parish Library Card number

Library PIN or Password: The last four digits of your phone number that we have on file

(If you think your library card is expired, or you don’t know your pin number, please come into the nearest Jefferson Parish Library with current and valid I.D. for verification, and to renew card and set pin.)

 
Return to 3M Cloud Library Help.
 
Trying to log in to the 3M Browsing website--keep getting a message that my login is wrong.

Your login information is:

Library ID: Your Jefferson Parish Library Card number.

Library PIN/Password: Last four digits of home phone or the phone number we have on file for you.

 
Return to 3M Cloud Library Help.
 
How do I know if I missed an update to my software or app?

The 3M Cloud Library software should notify you when updates are necessary, but if your software has stopped working properly it is worth looking into.

Visit 3M Cloud Library's Apps page. On the left, you will see a button for every version of the software--click the one that applies to you. You can check the version number of your app against what this website says is the most current.

 
Return to 3M Cloud Library Help.
 
Error message: I have passed my Adobe ID limit of 6. 

Adobe only allows you to use your Adobe ID on a total of 6 devices--this means computers, e-Readers, smartphones, and tablets. If you have reached your limit of 6, we can request that that your limit be reset to zero.

Email us your name and Jefferson Parish Library Card number for assistance: helpdesk@jplibrary.net

 
Return to 3M Cloud Library Help.
 
 
MOBILE APP HELP
 
Lost my app store login, so I can't download the 3M app.

Please see your app store's help:

 
 
Return to 3M Cloud Library Help.
 
My app is frozen, blank, or glitching.
Apple:

Restart the app, close down other apps:

  1. Double-tap the home key of your device.
  2. This should bring up a row of apps across the bottom that is currently running on the device. Each should have a red minus sign -- use the minus sign to force close the 3M Cloud Library app and any other app that you are not currently using (frees up processing power).
  3. Tap the home key to exit this mode.
  4. Restart your device (hold down the power button, power off then restart).
  5. Reopen your 3M Cloud Library app.
 

Uninstall:

If the above does not solve the issue, the best thing to do is uninstall the app and reinstall.  Your checkouts, etc., are stored on the 3M server and will not be lost.

  1. Hold down on the 3M Cloud Library app until it begins to "wiggle." 
  2. A black X button should have appeared on the upper left corner of the app.  Tap this to delete the app.
  3. Tap your home key to exit deletion mode.
  4. Reinstall the 3M Cloud Library from your app store. 
 
Return to 3M Cloud Library Help.
 
Auto-bookmarking does not work all of the time.

3M is aware of this problem in both versions of the app. We would appreciate any reports to: helpdesk@jplibrary.net. Please include your Jefferson Parish Library Card number and the time/date of the error.

Things to do to help save your place:

 
  • Always close the book, returning to your My Books screen, before exiting the app.
  • Set a bookmark manually -- tap the center of your book to access the menu -- then select the outline of a box on the upper right side. This is the bookmarking feature. Once set, bookmarks can be retrieved from the menu's "i" button (book information).
 
Return to 3M Cloud Library Help.
 
Left the connection zone (Wi-Fi, 3/4G) and cannot access my book.

In order for your book to be readable outside the connection zone, you should always ensure that the book's file have fully downloaded to the device by opening it once before leaving the connection zone.

If you did this and the book is still not accessible, please send an error report including your Jefferson Parish Library Card number and the date/time of the problem to: helpdesk@jplibrary.net.

 
Return to 3M Cloud Library Help.
 
Apple Error: text size does not meet my visual needs.

The text size options on the 3M Apple App do not allow for a large enough text yet to accommodate the visually disabled. 3M understands that this is a huge issue and you can expect changes in the future.  In the meantime, you can use this way to read on your iPad if the 3M Apple App does not meet your text size requirements.  It involves transferring the books from your computer to the iPad, and opening them in a reading app with more text size options.

We have used Bluefire Reader for this--if you are already have an app you like that allows you to read EPUB format books and uses Adobe IDs for security it will also work. 

 
Create an Adobe ID

To set everything up properly, you need an Adobe ID.  If you do not have one (or have one but have forgotten your password go to: https://www.adobe.com/account/sign-in.adobedotcom.edu.html

 
Setup on the iPad
  1. If you have it installed, delete the 3M Cloud Library app from the iPad, to make sure it does not interfere. If you are unfamiliar with how to delete an app from the iPad, here are the instructions.
  2. Install the free "Bluefire Reader" app on the iPad. Here is the iTunes webpage about Bluefire Reader.
  3. Open the Bluefire Reader on your iPad. Go past the welcome screen to the "Library" (in the app, this should be a button on the bottom, left).
  4. Select the "Info" button (bottom, right).
  5. At the top of the page should be a section about Adobe eBooks authorization.  Tap the "Authorize" button. A box will pop up--enter your Adobe ID and password.
 
Setup on the Windows Computer
  1. Download and install the 3M Cloud Library software for PC - http://ebookdownload.3m.com/apps/pc/DownloadPCApp.html
  2. Open the 3M Cloud Library for PC and log in.
  3. Check out a book. The first time you download/open a book, it will want to know what Adobe ID to use. Select the option to input your personal Adobe ID, and then continue.
 
Transfer to the iPad
 
  1. Plug your iPad into the computer.
  2. When iTunes comes up, click on the name of your iPad.
  3. Click on "Apps" in the navigation bar above the iPad's summary area.
  4. Scroll down (past Sync Apps section) to the "File Sharing" section.
  5. Click on your Bluefire Reader app in the list.  This should pull up a list of all documents/books in the Bluefire app.
  6. Click "Add" below the list of files. 
  7. The Add dialog box comes up. 
    a. Browse to find "Documents" or "My Documents" folder on your computer.
    b. Select the folder "My Digital Editions" (this is where the 3M software stores the book files).
    c. Select the EPUB file with title of your book from inside the My Digital Editions folder. Click Open, if necessary, to finalize selection.
  8. You should now be back at the iTunes window, and the title of the book should be in the list of files for the Bluefire Reader. 
  9. Eject the iPad from iTunes.
 
To Read the Book on the iPad
  1. Open your Bluefire Reader
  2. Go to the "Library" and select the book from the list. 
  3. When the book opens, tap the middle of the screen.  This will bring up a menu at the bottom of the screen.  Settings are the button on the right--tap this to select text size, margins, etc.
 

The Bluefire Reader will have a "User Guide" automatically downloaded in the Library.  It contains a section called "Managing your eBooks" that is very helpful in learning how to set your options, delete books when finished.

 
Return to 3M Cloud Library Help.
 
Digital Rights Management (DRM) or Adobe ID authorization problem.

If your new tablet or phone came with a reading app already installed, or you use more than one reading app based on Adobe technology, you may get an error message related to DRM (digital rights management) when you attempt to use the 3M Cloud Library app. You do not have to delete the alternate reading app. Try this:

  1. Open the alternate reading app.
  2. You may be prompted to authenticate the reading app with an Adobe ID. If not, look under the app's settings for this option.
  3. Input you’re Adobe ID - this will give your entire device Adobe authentication. Need an Adobe ID? Get one here.
  4. Clear the 3M Cloud Library's before opening the app again.
 
Return to 3M Cloud Library Help.
 
My device cannot access the app or app installation continually fails, how can I still use the books?

If your tablet will not work with the mobile app, you may be able to transfer an e-book from your computer to the tablet. This solution involves downloading a free reading app to your device, then transferring the book from your computer using the 3M Cloud Library App. Other free reading apps may also work, but the ones below are verified by other e-book users.

 

Set up on the Device

Download a free reading app on your device. Options:

 

Android Devices

 
  • Freading Reader
    --This is another standard EPUB reader. You will need to authenticate your Freading Reader with the same Adobe ID you are creating below for the computer.
  • BlueFire Reader
    --also compatible with Freading as an alternate app. You will need to authenticate your BlueFire reader with the same Adobe ID.
  • Nook Reader
 

Kindle Fire & Kindle Fire HD

 
 
Windows RT Devices
 

Set Up on the Computer

  1. Make sure Adobe Digital Editions is installed. Do not have it? Get Adobe Digital Editions here.
  2. Authenticate Adobe Digital Editions with your personal Adobe ID. Get an Adobe ID here if you do not have one.
  3. Download the 3M Cloud Library software--this is under "Getting Started" on our 3M page. Learn to use the computer app and check out a book. NOTE: as you have authenticated your computer with the Adobe ID first, 3M Cloud should use this ID as well.
 
Transfer to Device
  1. Once setup is complete, connect your device to the computer. You may need to tell your tablet to connect to the computer in USB mode by swiping from the top of the screen and selecting the connection.
  2. Transfer to the device using the 3M Cloud Library software on your computer.
  3. Safely eject the device from the computer.
  4. Use the reader app to open the book. Depending on the reader and your device, the book may automatically show in the app's list of books, or you may need to open it from storage.
 
Return to 3M Cloud Library Help.
 
 
ON THE COMPUTER (PC APP)
 
Software suddenly will not open, work properly, or gives error "unable to open 3MCloudLibrary.exe." 
 

Usually you just need to clear the 3M cache in Windows.  Here's how. 

 

Cache Folder--If you have Windows 7 or Windows Vista:

  1. Go to the Start Menu
  2. In the Search programs and files box, enter exactly   %appdata%   and hit enter on your keyboard. It should look like this: 3m clear cache image
  3. This should pull up a list of folders. One will be for the 3M Cloud Library. Delete this folder-this is just where the 3M software saves information. If it had saved some "bad" information, where it was looking to connect in the wrong way, we've deleted that.
  4. Once this is done, close the window you have open, and try reopening 3M Cloud Library. You should have to log in.
 

Cache Folder--If you have Windows XP:  

  1. Go to Start.
  2. Click on "Run."
  3. This should pull up a small box with a search field. Type exactly    %appdata%    and hit enter.
  4. This should pull up a list of folders. One will be for the 3M Cloud Library. Delete this folder-this is just where the 3M software saves information. If it had saved some "bad" information, where it was looking to connect in the wrong way, we've deleted that.
  5. Once this is done, close the window you have open, and try reopening 3M Cloud Library. You should have to log in, but it should connect again.
 

If you encounter problems uninstall and reinstall the software.

 

Windows Uninstall Instructions:

  1. Go to your Start Menu.
  2. Select the Control Panel.
  3. Find "Programs"
  4. Select "Uninstall a Program." The list that comes up may take a minute to pull up. (Windows XP users -- this may be called "Add or Remove Programs")
  5. Find "3M Cloud Library" in the list. Click on it once.
  6. Click "Uninstall" or "Remove" (depending on your version of Windows, this could be above the list of programs, or a part of the program's information line).
  7. Follow any prompts your computer gives you to uninstall the program.
  8. Delete the cache folder again, as above.

Reinstall 3M Cloud Library from this page: http://ebookdownload.3m.com/apps/pc/DownloadPCApp.html

 
Return to 3M Cloud Library Help.
 
My e-Reader is not recognized by the 3M software, how can I still use my e-book?
 

Some e-Readers have software the blocks transfers from the 3M Cloud Library for PC. The newer Sony e-Readers have this problem. So, here is a way to work around the problem. Note: we cannot get this to work for regular Kindles.

 

Please check these things before giving up on a regular 3M Cloud Library transfer:

 
  • Device is turned on and properly connected to the computer.
  • Device is fully updated - a missed update to your device's software would cause it to not perform properly.  Please see the device support websites list for a link to your device's company page.
 
Set Up on the Computer
  1. Make sure Adobe Digital Editions is installed. Do not have it? Get Adobe Digital Editions here.
  2. Authenticate Adobe Digital Editions with your personal Adobe ID. Get an Adobe ID here if you do not have one.
  3. Download the 3M Cloud Library software — http://ebookdownload.3m.com/apps/pc/DownloadPCApp.html. Learn to use the computer app and check out a book. NOTE: as you have authenticated your computer with the Adobe ID first, 3M Cloud should use this ID as well. If you did these steps out of order and have messed up your Adobe ID authentications, here are the instructions for changing Adobe ID.
 
Transfer to the Device
  1. Connect your device to the computer.
  2. In the 3M software choose the "My Books" tab and open the book you wish to transfer. This makes sure that the book is downloaded to your computer, and the adobe authentication is applied to it.
  3. On your computer, pull up "My Documents → My Digital Editions." Any epub book downloaded on your computer should be stored here.
  4. Move the epub file into the proper folder for e-books on your reader. (On a Sony there is an e-books folder under "Media".)
  5. Eject your device from the computer.
 

Watch This Short YouTube Tutorial: http://www.youtube.com/watch?v=yMkzpUDSKnA

 
Return to 3M Cloud Library Help.
 
Adobe ID & Authorization Problems
 

3M Cloud Library uses Adobe Digital Editions (ADE) technology as a base. ADE needs an Adobe ID to work properly, and it requires that the Adobe ID used be the same on your 3M Cloud Library, your e-reader, and other Adobe software installed on your computer. Here is how to change an Adobe ID. If it seems that ALL parts of the system (ADE, 3M Cloud Library, and the device) have a different Adobe ID, we recommend you change the Adobe IDs in the order given below.

 

Need to create a New Adobe ID to apply across all of your software and devices? Get one here.

 
Adobe Digital Editions (if you have the program on your computer)
  1. Open ADE
  2. Keyboard: CTRL + SHIFT + D
  3. Popup should allow you to deauthorize.
  4. The software may close. When you reopen it, the ADE setup wizard should now ask you to authorize the computer. Put in the new adobe ID & password.
 
Other Adobe Software

Do you have Adobe Illustrator or another piece of Adobe software that is using an old Adobe ID? How to remove / update an Adobe ID varies. See the Adobe Support page and select the product to look for a solution. Note: this does not apply to your Adobe Reader. If you do not have a paid version of Adobe Acrobat you do not have to worry about Adobe Reader having an Adobe ID.

 
3M Cloud Library
For Windows 7 or Vista: 
  1. Go to the Start menu. 
  2. Search %appdata% 3m clear cache image
  3. This should pull up a list of folders. Delete the 3M Cloud Library folder (basically just its cache, it is also where it stores an Adobe ID for DRM purposes).
  4. The next time you check out a book in the app and open it, 3M will use whatever Adobe ID your Adobe Digital Editions is authorized with. If you do not have ADE, it will ask if you wish to use the system-generated ID or to enter your own.
 
For Windows XP:
  1. Go to the Start menu.
  2. Click on "My Computer."
  3. Choose the C drive.
  4. Select Documents and Settings.
  5. Go into the User folder or folder named with the Username for the computer.
  6. Choose the Application Data folder (this may be hidden--if you can't find it go up the Tools Menu. Select: Folder Options → View → Show hidden files and folders.)
  7. Find the 3M Cloud Library folder. Delete this (basically just its cache, it is also where it stores an Adobe ID for DRM purposes).
  8. The next time you check out a book in the app and open it, 3M will use whatever Adobe ID your Adobe Digital Editions is authorized with. If you do not have ADE, it will ask if you wish to use the system-generated ID or to enter your own.
 
Update Adobe Authorization on an e-Reader:
  1. Make sure your Adobe Digital Editions is open, and already authorized with the ID you wish to use on the device.
  2. Plug in the device to the computer.
  3. Once ADE "sees" the device, it will want to change the device authorization to the one it is using. Allow this.
    If ADE does not automatically want to change the device authorization, but you know it is incorrect, keyboard: CTRL + SHIFT + E. This will instigate the deauthorization of the device.
 
Return to 3M Cloud Library Help.

 

Error: "unable to download to device" (usually new e-reader)

This is the error where 3M Cloud Library can connect to the device, and shows the green "download to device" buttons for the e-books, but then gives the simple error message of "unable to download to device."

3M Cloud Library uses Adobe technology as a base. If your e-Reader (like a Nook) is new, it may never have encountered an Adobe ID before, and needs to be authorized by one. Here is how to make this happen:

  1. If you have Adobe Digital Editions on your computer, open it and plug in the e-Reader. (Do not have ADE? Get it here.)
  2. The e-reader should show up under "Shelves" on the right side. If your Nook has not been connected to ADE before, it will want to authorize it now. Allow it to do this.
  3. Reopen the 3M Cloud Library and retry the transfer.
 
Return to 3M Cloud Library Help.
 
 
ON THE DEVICE
 
I have transferred the book but can't find it on the e-reader.

Different e-readers display transferred books from different folders. If your book is not obvious from the "Library" on your device, look for:

 
  • Search option for the library -- try entering part of the title of the book or the author name.
  • A "documents" section, where you can click through all of the device's storage folders. If you do this, the book is most commonly found in a folder called "digital editions."
 
Return to 3M Cloud Library Help.
 
Device: how to delete a book from the e-Reader when finished.

While this will vary slightly by device, the general idea is the same.

 

Short Video: http://www.youtube.com/watch?v=dZVM4ap3JN0

 
  1. Plug your e-Reader into the computer.
  2. When the AutoPlay dialog box comes up, choose "Open device to view files." If the AutoPlay box does not appear, go to Start → My Computer, and click on the device.
  3. Click into the storage on your device, and into the folder on the device where the e-book is stored (on many devices this folder is called Digital Editions). Delete the file for the book.
 
Return to 3M Cloud Library Help.
 
Error: book says it cannot be opened/is expired.

When a book is transferred to the device, the 3M Cloud Library attaches a due date to the book. Once your checkout time has expired the book files will corrupt on the e-reader, and you will no longer be able to open the book. If this is happening and the checkout time is not yet over, see below.

 

Book Just Checked Out/Transferred

  1. Open your 3M Cloud Library software.
  2. In the My Books tab, click on the book cover to open it inside the app.  This makes sure that all parts of the book are downloaded properly.
  3. Re-transfer the book to your device.
 
Return to 3M Cloud Library Help.
 
Learn about your device!

Please realize it is your responsibility to learn the functions of your device and to keep it updated. Below are links to support sites for the most commonly used device companies. All of these sites will allow you access to a copy of the manual online, and help you learn how to update the device's software current. Many tablets and e-readers are sophisticated enough to either prompt you to download an update or do it automatically, but not all.

 
 
Return to 3M Cloud Library Help.


 

 
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JEFFERSON PARISH LIBRARY  •  4747 West Napoleon Avenue  •  Metairie, Louisiana 70001-2310
Admin. Phone: (504) 838-1100  •  Admin. Fax: (504) 838-1110  •  Renewal Line: (504) 885-8588
Comments/Help: If you have any questions about the Jefferson Parish Library website or need help with your account, please visit our help page.